09vet Privacy Policy — Your Data Is Safe With Us

09vet (https://09vet.com) is a trusted online gaming and Sports Betting platform for Bangladeshi users. We understand that you're sharing valuable personal information with us — and it's our responsibility to be fully transparent about how it's used.

This privacy policy applies to the 09vet website, mobile app (where applicable), and all our digital services. By using any 09vet service, you are considered to have agreed to this privacy policy.

Our Privacy Policy is built to international standards and follows the core principles of GDPR. If you disagree with any part of this policy, please discontinue use of our services and contact us at support@09vet.com.

09vet only collects the information needed to serve you better and keep the platform secure. Details are outlined below:

09vet collects data in several ways. Here's a clear breakdown of each method:

• Direct Registration: Information you provide when opening an account — name, phone number, email, and so on.
• KYC Verification: Documents uploaded to verify your identity.
• Transaction Time: Payment information collected automatically during deposits or withdrawals.
• Through use of the platform: Behavioral data — such as pages visited, time spent, and games played — is collected automatically.
• Cookies & Tracking Tools: Cookies are used to improve website performance.
• Support Contact: What you share with us during live chat or email support.
• Third-Party Verification: Information received from approved partners for identity or payment verification.

09vet uses your information for specific purposes only. We never use it for unrelated or unauthorized ends:

• Account Management: Registration, login, password reset, and account security.
• Identity Verification (KYC): Mandatory verification to prevent fraud and money laundering.
• Payment Processing: To successfully process deposits and withdrawals.
• Gaming Services: To personalise your gaming experience and show you relevant offers.
• Security: To detect unusual account activity and prevent fraud.
• Legal Compliance: To comply with lawful requests from licensing authorities and law enforcement agencies.
• Responsible Gaming: To detect unusual gaming behavior and provide timely support to users.
• Marketing: With your consent, to send you relevant promotions and offers. (You may unsubscribe at any time.)
• Service Improvement: To analyze user experience and improve the platform.

09vet will never share your personal information with third parties Never Sold. However, limited information may be shared in certain circumstances:

• Payment Partners: Necessary information is shared with payment processors including Mobile Pay, Nagad, and Rocket to complete transactions. Each of these providers maintains its own privacy policy.
• Identity Verification Agencies: With authorized third-party verification agencies for the KYC process.
• Technology Service Providers: Trusted partners for server hosting, analytics, and security services — all bound by strict confidentiality agreements with 09vet.
• Legal Obligation: Information may be disclosed in response to a court order, regulatory directive, or lawful request from law enforcement.
• Business Transfer: If 09vet becomes part of a merger or acquisition in the future, users will be notified in advance.

09vet uses cookies and similar tracking technologies on its website. These help improve your browsing experience and ensure the security of the platform.

Cookie Type:

• Essential Cookies: Required to maintain your login session and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences (language, notification settings).
• Analytics Cookies: To understand website traffic and usage patterns — fully anonymised.
• Marketing Cookies: To show relevant ads — you can turn this off at any time.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may prevent 09vet from functioning properly.

09vet does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal obligations:

• Account Information: For the full duration your account is active, and up to 5 years after closure.
• Financial Transaction Details: Minimum 5 years as required by law.
• KYC Documents: Up to 5 years after verification, or as required by law.
• Gaming History: Minimum 1 year, for dispute resolution purposes.
• Support Contact: Up to 3 years.
• Marketing Data: Until you withdraw your consent.

As a 09vet user, you have important rights over your personal data. To exercise any of these rights, contact us at support@09vet.com:

• Right to Know: You can find out exactly what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request that your data be deleted ("right to be forgotten").
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be temporarily suspended.
• Right to Data Portability: You can request a copy of your data in a structured format.
• Right to Object: You can object to your data being used for marketing or profiling.
• Right to Withdraw Consent: You may withdraw any consent given at any time.

09vet is strictly for users aged 18 and above. We do not knowingly collect data from minors.

• Age verification is carried out at the time of registration.
• If it is found that a minor opened an account using false information, the account will be closed immediately and all collected data will be deleted.
• If you believe a minor is using 09vet, please report it immediately to support@09vet.com.

Parents are advised to use parental controls on their devices and keep them logged out of their 09vet account.

The 09vet website may occasionally contain links to third-party game providers or payment processors. When you visit these external sites, their own privacy policies will apply.

• 09vet is not responsible for the privacy practices of third-party websites.
• We recommend reading the privacy policy of any third-party site before using it.
• 09vet is only responsible for data collected on its own domain (09vet.com).

This Privacy Policy may be updated from time to time due to business changes, new services, or legal requirements.

• You will be notified in advance of any significant changes via your registered email or SMS.
• For minor changes, only the "Last Updated" date at the top of this page will be revised.
• Continued use of 09vet after any changes takes effect will be considered acceptance of the updated policy.
• If you object to any changes, you may close your account and notify us at support@09vet.com.

For any questions, complaints, or data requests related to this Privacy Policy, please get in touch with us:

• Email: support@09vet.com
• Live Chat: Click the chat icon at the bottom right of the site (available 24/7)
• Response Time: Typically within 24–48 hours

We take every complaint seriously and work to resolve it as quickly as possible.